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Terms and conditions

Article 1 - Price quotations
Our price quotations are without obligation and remain valid for 2 months after the date of the quotation unless otherwise stated.
Changes made to our quotations are only valid if they have been accepted by us in writing.
Declaring agreement with an offer means that the buyer or client knows our general and special conditions and accepts and waives their own general and special conditions.
All prices quoted are in Euros and exclusive of VAT.

Article 2 - Cancellation of contract
If the client wholly or partially renounces the agreed works, he is obliged to compensate us for all our expenses and all our lost profits (in accordance with art. 1794 of the Civil Code). In addition, a fixed compensation of 25% on the total amount of the contract is due by operation of law. This without any recourse. By the mere fact of his order, the buyer expressly accepts this fixed compensation arrangement.

Article 3 - Unforeseen circumstances
All circumstances which were reasonably unforeseeable and unavoidable when the offer was submitted and which make the performance of the contract (financially or otherwise) more difficult will be regarded as cases of force majeure. They entitle us to request the revision or dissolution of the contract.
If these circumstances result in an interruption of the works, the execution period will be automatically suspended for the duration of the interruption, increased by the time needed to restart the yard.

Article 4 - Delivery periods
The delivery date or date of execution of the works, if stipulated in the special conditions, will be approximated as closely as possible, but are always indicative. Exceeding the deadline does not create any right to compensation on the part of the client. Dispatch of the goods is always at the risk of the recipient. In the event of force majeure, pandemic, strike, lock-out, war, prolonged frost or other abnormal weather conditions, the buyer or client is therefore not entitled to any compensation due to lateness.

Article 5 - Safety coordination
The measures included in our standard safety plan are included in the quotation. Unless explicitly stated, additional security measures that are not known at the time of the offer are not included in the offer price.

Article 6 - Complaints
Complaints must be submitted to us in writing and within eight working days after delivery or placement. This on pain of forfeiting the legitimacy and justification of the complaint.

Article 7 - Payments
All our invoices are to be paid within 30 days of the invoice date, unless explicitly agreed otherwise in the special terms and conditions. If exceeded, an interest of 10% per calendar day will be due by operation of law. Private customers are subject to the provisions set forth in the law of May 23, 2023

Article 8 - Retention of title
Even after their incorporation, the materials delivered as part of a contract remain our property and the customer is only the holder of them until the price has been paid in full. We may detach and take back the materials without the customer's consent. This right shall lapse and ownership shall pass as soon as the customer has paid all his debts.
In the event that the right of repossession is invoked, the advances paid will be retained as compensation for damages. If no advance payment has been made, we shall also be entitled to a compensation of 25% of the total amount of the order. If we exercise this right, we shall inform the customer by ordinary and registered letter and shall be deemed to be aware of it on the 3rd working day following its dispatch.

Article 9 - Suspension
In the event of factual or legal changes in the purchaser's situation due to death, insolvency, dissolution, fusion or change of company form, our company is entitled to suspend the contract until sufficient payment guarantees are in place

Article 10 - Processing personal data (GDPR)
We collect and process the personal data we receive for the purposes of contract performance, customer management, accounting and direct marketing activities. The legal grounds are the execution of the agreement, the fulfilment of legal and regulatory obligations and/or the legitimate interest. These personal data will only be passed on to processors, recipients and/or third parties insofar as this is necessary for the processing of the aforementioned purposes.
The customer is responsible for the correctness of the personal data they submit to us and undertake to comply with the General Data Protection Regulation with regard to the persons from whom they have transmitted the personal data to us, as well as with regard to all possible personal data they may receive from us and our employees.
The customer confirms that they have been adequately informed about the processing of their personal data and about their rights.

Article 11 - Competence
In case of disputes, only the courts of the district of Dendermonde (BE) have jurisdiction to the exclusion of all others.